Illawarra Catering Equipment Pty Ltd (ABN: 48 637 751 926) has over 42 years of experience in the hospitality industry. Our specialties are Complete Kitchen and Bar fit-outs, installation of Refrigeration, Catering Equipment Sales and Servicing. Our specialty is servicing the hospitality industry for any of their needs.
The reason Illawarra Catering Equipment Pty Ltd is different is that we offer end to end solutions for all catering needs. We offer our customers solutions for kitchen and bar fit-outs, from designing and construction, through to stocking up cutlery, crockery, pans and anything your kitchen and/or bar needs.
Illawarra Catering Equipment Pty Ltd is the only company in the Illawarra region that gives you Sales, Training, Servicing, Spare Parts, and Construction in custom design kitchens, bars etc with all work carried out in-house. This gives us greater control in the quality of service we provide and also means our customers only deal with Illawarra Catering Equipment, not outsourced companies.
Our customer base extends from chefs and chef students, waiters and hospitality staff to business owners for Restaurants, Cafes, Clubs, Food Outlets and Kitchens in Hospitals, Nursing Homes, Reception Centers and more. Please refer to the customers listed at the end of this document for a list of some of our customers.
Our service does not end at the end of a fit-out or installation. Our service crew is available for after sales service of equipment. We have a service department and spare parts department to support our customers and their servicing requirements. Our after sales service is the reason why we have been country dealer of the year for two years running.
The service team at Illawarra Catering Equipment Pty Ltd are service agents for 90% of the equipment that is on the Australian market. Even if we do not sell it, we are more than likely to be service agents for the Illawarra region. This is because of the skills of our service team. Our competitors do not have an in-house service team, much of their service work is outsourced (indirectly) to us and others.
We don't just sell any equipment, our recommendations to our customers are based on their requirements, the personal experience of our staff in the industry, as well as the design and serviceability of the equipment.
Custom Designs for Kitchens and Bars
Illawarra Catering Equipment Pty Ltd design kitchens for customers building or renovating their kitchen and/or bar. Customers simply provide their floor plans and we provide a design that fits.
As part of the design, we provide solutions for:
* Building works within kitchen and bar
* Electrical Works
* Stainless Steel benches and fixtures (such as plumbing, sinks etc)
* Cool rooms and Refrigeration
* Exhaust Hoods and Ventilation systems
We don't stop at the design, we can complete the fit-out as well. With our qualified builders and service technicians, we do all construction and installation.
This is all done in-house which means the customer has only one point of contact for their project.
Servicing and Spare Parts
Illawarra Catering Equipment Pty Ltd also offer after sales service for any equipment item. Our staff are qualified to repair all equipment. Our service team are service agents for 90% of the equipment brands sold in Australia.
We have vans on the road, all stocked up with common spare parts so that we can solve problems on the spot. We work closely with our suppliers to ensure our customers are serviced quickly and painlessly.
Our show room has an extensive range of products to cater for all our customers needs. Whether is uniforms, cutlery, crockery, stainless steel benches or equipment, our show room has a large display of most of the products we sell. We also have a second hand show room with fully restored and reconditioned equipment.
Illawarra Catering Equipment prides itself on a high standard of service and quality of work. Our team is made up of:
* Certified Builders
* Refrigeration Engineers
* Service Technicians, and
* Sales Representatives with industry experience.
Our team members have experience in the field as well. The team's backgrounds include over 42 years of experience as head chef, owners/managers of restaurants and functions centers, club managers, builders and refrigeration engineers. Our team have the experience to service all of our customers' needs as they can draw from their own experiences. The team have the customer's needs at heart and sell equipment that is suited to their needs. This is why ICE is one of Australia's leading companies in the industry.