Ordering & Payment

Choose your equipment, add it to the cart and proceed to checkout. Enter your delivery address, review the freight charge and order total, then complete payment using an available checkout method.

Yes. Contact our team before ordering if you need a formal quote, purchase order approval or a commercial account arrangement. Approval may be required before equipment can be supplied.

Contact us as soon as possible with your order number. We will check whether the order can be changed or cancelled before processing or supplier dispatch begins.

Product pricing is shown ex GST, with an including-GST total where displayed. Your checkout and order summary confirm the applicable GST and final amount.

The payment methods available for your order are displayed securely at checkout. Options can vary by order and eligibility.

A 1% surcharge currently applies to online credit card payments.

Eligible purchases may offer Zip. Availability and approval are subject to Zip's terms and the options presented during checkout.

For a quote or assisted order, our team may email you a secure payment link. Check the order details and total before paying. ICE Group will never ask you to email your card details. Contact us if the link or amount does not match your quote.

Freight is calculated at checkout after you enter the delivery address. Supplier-dispatched or oversized equipment may have longer delivery times, which our team can confirm.

You will receive an order confirmation by email. When the order is dispatched, tracking information will be sent where available.

Keep your order confirmation for reference. If you need a tax invoice or another copy, contact our team with your order number.

Sign in to your account to view orders placed through your customer account. Orders placed without signing in may not appear in your account history.